Cost control management in the exclusive hospitality industry: A case study of Sanctoo Suites and Villas Bali

Authors

  • Putu Esa Naranata Dewi Politeknik Negeri Bali, Indonesia
  • Ni Made Sudarmini Politeknik Negeri Bali, Indonesia
  • Ni Putu Somawati Politeknik Negeri Bali, Indonesia
  • Ni Wayan Sukartini Politeknik Negeri Bali, Indonesia

Keywords:

cost control, exclusive hotel, operational efficiency, financial management, Sanctoo Suites and Villas

Abstract

This research aims to analyze cost control strategies applied in the exclusive service-based hospitality industry, with a case study at Sanctoo Suites and Villas Bali. Using a descriptive qualitative approach and a case study strategy, data was obtained through in-depth interviews, participatory observation, and internal financial documentation of the hotel. The results showed that the cost control strategy was carried out through occupancy-based budget planning, daily raw material purchasing system, resource usage control, and staff job rotation. Cost control is done selectively without sacrificing service quality, and is supported by an integrated digital system. Challenges faced include fluctuations in demand, raw material prices, and limited human resources, which are addressed through a collaborative approach between departments and regular evaluations. The findings indicate that effective cost control management in exclusive hotels requires a balance between operational efficiency and service quality, as well as strong managerial commitment in creating a culture of efficiency.

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References

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Published

2025-05-31

How to Cite

Dewi, P. E. N., Sudarmini, N. M., Somawati, N. P., & Sukartini, N. W. (2025). Cost control management in the exclusive hospitality industry: A case study of Sanctoo Suites and Villas Bali. Tennessee Research International of Social Sciences, 7(1), 17–25. Retrieved from http://triss.org/index.php/journal/article/view/87

Issue

Vol. 7 No. 1: January-June 2025

Section

Research Articles

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